Careers that deliver

Analyst, Customer Accounts Management

Job ID: J0717-1208
Category: Finance
Location: Ottawa
City / Province: Ottawa, Ontario
Employment Type: Term, Full-time
Working hours: MGT
Open Positions: 2
Job Closing Date:
Language Requirement: Bilingual (CCCC)

If you have the talent and drive, consider a fast-moving career with Canada Post. We are currently seeking enthusiastic analysts to assume responsibility for all activities relating to the collection of customer commercial accounts. In this multi-faceted role, you will need to apply your knowledge on collection processes as they apply to revenue and accounts receivables to manage accounts, collect overdue balances, analyze the information collected, discuss account issues with customers and other CPC contacts, and issue adjustments on account.

The successful candidate will

• Administer and maintain commercial customer accounts to ensure that there are no overdue balances, review customer accounts for data accuracy and integrity, investigate to determine the cause of discrepancies, calculate and prepare adjustments or refunds accordingly and post accurate adjustments to customer accounts.
• Action customer relationship management service tickets assigned to you and/ or your group, update customer notes and to resolve the customer issues within established standard.
• Establish an effective working relationship with commercial customers, consistently deliver effective customer service, manage conflicts and influence customers when dealing with discrepancies.
• Communicate with commercial customers regarding account balances and recent account activity.
• Recommend various payment options to commercial customers, occasionally negotiate repayment schedules, flag potential risks and advise the credit department where necessary.
• Collect on high risk or past due accounts by monitoring and identifying risk indicators, requesting payment from customers and forwarding collection risks or bad debt situations to the Manager/Officer.
• Enforce credit and collection policies and procedures with customers in order to maintain an acceptable balance between two corporate objectives: reducing financial risk to the Corporation and increasing the Customer Satisfaction.
• Provide administrative support services to the work unit by training new co-workers on existing and new policies and procedures, organizing ones work efficiently.
• Maintain a current knowledge of CPC product lines and invoicing terms and standards.
• Educate and inform co-workers and external customers on billing and payment terms; account management processes including invoicing, statement of account and source documents. As well as, product/service specifications, rating and delivery standards and corporate policies and procedures.

Job requirements (Education and Work experience)

• Post-secondary diploma in accounting or a relevant business program
• Minimum one year of experience within the last three years in an accounts receivable environment
• Experience with Windows operating systems using MS Excel, MS Word or MS Office and/or equivalent Windows based software
• Ability to create letters, memos, reports, spreadsheets, charts and presentation material
• Knowledge of accounting concepts including income statements and balance sheets, accounting systems and procedures
• Working knowledge of credit and billing policies and practices
• Conversant with customer service communication fundamentals
• Knowledge of the FI/SD module of SAP and CRM, an asset
• Bilingual CCCC (advanced level)

As part of the selection process selected candidates will be required to complete a security screening process

Notice to Applicants: In order for Canada Post Human Resources to invite applicants for interviews, please ensure Email Communication Consent preferences are set to allow emails. Consent may be found in the career profile. Applicants should check email junk/spam folders regularly as Canada Post communicates with applicants via email.

Our Leadership Behaviours and Corporate Values

Decision Making - A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability - An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation - A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution - A focused and self motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People - A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Other information about this job:

• 2 One year term with the possibility of extension or permanency

Canada Post offers

• Competitive pay
• Potential for permanent opportunities

A strong community of employees
• Our employees drive innovation and ensure that our business continues to evolve to meet our customers’ changing needs

The satisfaction of a job well done
• You’ll be part of a winning team that touches the lives of millions

Careers that deliver

If you're ready to make a difference and discover your full potential, Canada Post delivers a variety of exciting and challenging career opportunities across the country. As one of Canada’s largest employers we’re committed to attracting, retaining and developing a winning team to meet the evolving needs of Canadians and secure our future.

Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

Important Messages

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience.

We thank all those who apply. Only those selected for further consideration will be contacted.